Terms & Conditions

Thank you for choosing Desert Safari in Dubai services. By booking a tour or trip through our website, you are deemed to have agreed to its terms of use. Please read the following terms and procedures to make sure you have clearly understood the conditions of your preferred trip. All of the below-mentioned terms and conditions are applicable for bookings made through our website.

  1. Pricing
    Our policy assures you of economic pricing, along with the convenience of making reservations online. Unless otherwise mentioned, prices quoted on our website are charged on a per-person basis and do not include tips given to tour guides or drivers, passport/visa fee, travel insurance, drinks or food, accommodation, room services, laundry or others not mentioned in the provided tour itinerary. The published rates may change without prior notice, particularly in case of any unforeseen circumstance, such as an increase in airline tickets, hotel rates, or transport expenses.
  2. Methods of Payment
    We accept almost all major credit cards, such as Visa, MasterCard, and American Express. Full payment must be done by credit card, and guests are required to provide their credit card number to complete the transaction. Please be informed that card payments have additional 5% VAT and 5% bank service fee charges. You should inform the company upfront if you wish to pay by card.
  3. Confirmation of Payment
    Once the payment is done, our tour & travel consultants will send you a confirmation by WhatsApp or email. Double-check your booking information at the time of booking.
  4. Cancellation & No-Show Policy
    4.1 Cancellation
    Every Tour has the same cancellation policy, before booking any activity with Desert Safari in Dubai, the client has to read the cancellation policy of that particular tour.
    In case of any cancellations/changes, you can let us know free of cost until 24 hours before the tour date.
    In case of any cancellations shorter than 24 hours prior to the booking, the charges are 50% of the total tour amount. 2 hours prior to the tour or in case of a no-show, the whole tour amount is due to pay.
    If the guests decide to terminate the tour early, there are no refunds applicable.
    For group or company bookings with bigger groups (>25 pax), 50% down payment is due to pay upfront. Cancellations can be until 72 hours free of cost. Final numbers can be communicated until 36 hours before the tour. In case of fewer people on the tour date, the amount will remain the same. In case of more people on the tour date, the price will be increased accordingly to the extra number of people.
    4.2 Combo Tours
    Combo tours can be cancelled, but if anyone is cancelling any of the single tours in a combo, then they will not be able to avail of the combo offer. In this case, Desert Safari in Dubai will consider the individual tour price of the non-cancelled tour & refund the remaining amount.
    While booking combo tours, please make sure that all combo tour options are available. If not, you would only be able to enjoy the tours and services that you have seen in the options.
    4.3 Overnight Stays
    In the event that a guest decides not to stay overnight within the 24-hour range of the tour date, Desert Safari in Dubai regrets that no refunds or claims will be applicable. This policy applies to all reservations, regardless of the reason for cancellation. We strongly recommend that guests notify us as early as possible if they wish to cancel their reservation, as we may be able to assist with rescheduling or providing alternative arrangements where possible before the start of the event.
    In the event of a no-show, where a guest does not arrive for their scheduled overnight stay without prior notice, Desert Safari in Dubai will consider the reservation as fulfilled, and no refunds or claims will be applicable.
    If the guests decide to terminate the tour early, there are no refunds applicable.
    4.4 No Show
    If you fail to turn up for the tour, no refunds in part or full can be provided. The same condition applies in the case of unused tickets, sightseeing tours, car-rental, or chauffeur-driven services. Likewise, rescheduling cannot be allowed for confirmed tours, transfers to and from airports, and other tour travel related services.
    In case of a no-show for the second tour, no refunds can be made.
  5. Cancellation Procedures
    Prior to making a cancellation, we recommend that you carefully read the cancellation rules that apply to your tour package. For cancellation of all or any part of your reservation, make sure that you make a notification of cancellation to Desert Safari in Dubai in writing. Cancellation has to be done directly to and received by the head office of Desert Safari in Dubai (can’t be done by any intermediar/ driver or other contact person). Upon receiving your cancellation request, we will inform you through e-mail, or telephone regarding the confirmation of booking cancellation as well as the fee that should be paid. Desert Safari in Dubai FZE can’t be held responsible for any cancellation that has not been received or not confirmed by us.
  6. Refund Policy
    The Guest Refund Policy, as the name implies, is meant to support guests in the event they suffer any issue. It is applicable to all guests who make a tour reservation on the Desert Safari in Dubai website. If a guest encounters any tour & travel problem, we will generally, at our discretion, do any of the following:
    (i) Reschedule the tour for a suitable time / Date. Exercise reasonable effort to provide you with an alternative that is judiciously similar to the tours or packages mentioned in your original booking.
    (ii) Cancel until further notice of rescheduling.
    While we’ll do everything possible to reimburse the amount if you need to cancel a tour or package booked through the Desert Safari in Dubai website, it is vital to note that we’re subject to a different set of policies when it comes to private contract. It is, therefore, not viable for us to guarantee the same refund procedure or policies for all tours and services listed on the Desert Safari in Dubai website. Accordingly, the following policies apply for:
    Tickets: All tickets are non-refundable as well as non-transferrable.
    Unused Tours: No refund can be made for unused tours, partly used or unutilized part of a holiday package. Precisely, such unused services are not exchangeable or refundable.
    No Show: Desert Safari in Dubai should not be held liable if a guest fails to notify our team regarding the cancellation of the tour or does not reach on time at the place of commencement of the tour. Such cases will be treated as No Show and are non-refundable.
    If the guests decide to terminate the tour early, there are no refunds applicable.
    Weather conditions: In case of bad weather, we might be obliged to cancel the tours until further notice. In case the tour can continue as normal, no cancellations are accepted free of cost within the 24-hour time range. Nor are refunds applicable. In case of weather conditions such as wind or rain, no refunds will be given.
    Third-party services: Since they are subject to different refund and cancellation policies, some of the services offered by third parties may be non-refundable. We normally provide the details of the same at the time of booking.
    Refunds will be made onto the original mode of payment and will be processed within 14 to 45 days depending on the issuing bank of the credit card.
  7. Itinerary Amendments
    Routings and services covered in Desert Safari in Dubai package are subject to change based on local/weather conditions and such other several aspects. All tour itineraries are planned well in advance. We reserve the right to make any changes to the itinerary, accommodation, or any other services due to unavoidable circumstances. Any additional expenses that may arise due to such circumstances will be your responsibility.
    Should this transpire, we can provide suitable options of similar value, however depending on its availability. At most, we announce changes in itinerary, if any, before departure. Please note that Desert Safari in Dubai reserves complete right to implement minor amendments in the itinerary at any time without reimbursement. Further, no reimbursement can be done in the event of vis major, such as flood and earthquake.
  8. Insurance
    We strongly recommend that you have adequate travel insurance coverage for your trip. It is your responsibility to arrange appropriate insurance cover in order to take part in our tours.
  9. Passport, Visa, and Health Requirements
    It is your responsibility to ensure that you have a valid passport, visas, and any necessary health requirements for the entire duration of your trip. Desert Safari in Dubai accepts no responsibility for any problems that arise due to failure to procure the necessary documents or vaccinations. Any cost incurred as a result of such circumstances will be your responsibility.
  10. Travel Documents
    It is the responsibility of every guest to ensure that he or she carries documents relevant for a particular tour, including a passport or a valid ID card. This is especially important for guests coming from a different country. No refund can be done in the event of loss or lack of these relevant documents. Similarly, passengers – irrespective of their nationality – are advised to check with their respective country´s consulate here to gain information on entry requisites before they plan to visit here. Equally vital is to inquire with your consulate regarding the current visa and health requirements, as they are subject to change without prior notice.
  11. Website Usage Restrictions
    All content on this website, including logo, images, information on tour packages, pricing details, and other relevant details, are proprietary to Desert Safari in Dubai and are protected by United Arab Emirates and international copyright laws. Accordingly, as a condition of this website’s usage, you agree not to exploit this website or its content for any non-personal, commercial, or illegitimate purposes.
    Customers using the website who are minors/under the age of 18 shall not register as users of the website and shall not transact on or use the website without the consent of their parents/caretakers.
    All the users are responsible for maintaining the confidentiality of their account registered on this website.
    The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.
  12. Delivery & Shipping Policy
    Desert Safari in Dubai Website will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.
    All the tour and travel packages are operated as per the timings and duration mentioned within the itinerary of every package.
    Once the payment is done, our tour consultants will send you a confirmation by e-mail or WhatsApp. Make sure that you’ve provided correct information pertaining to your tour & travel requirements at the time of booking.
  13. Limitation of Liability
    Desert Safari in Dubai acts as an agent between you and the service providers such as venues, hotels, and transport companies. We do not own or operate any of these service providers. Therefore, we cannot be held responsible for any injury, damage, loss, accident, delay, or irregularity that may arise due to the act or negligence of any guest or service provider.
  14. Governing Law and Jurisdiction
    These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
  15. Indemnity
    You agree to indemnify and hold Desert Safari in Dubai, its affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your breach of these terms and conditions.
  16. Entire Agreement
    These terms and conditions, together with the privacy policy, constitute the entire agreement between you and Desert Safari in Dubai with respect to your use of our website and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and Desert Safari in Dubai.
    By booking a tour or trip through the Desert Safari in Dubai website, you acknowledge and agree to the above terms and conditions outlined by Desert Safari in Dubai. We recommend that you read and understand these terms before finalizing your booking.
    Desert Safari in Dubai reserves the right to revise and update this policy without prior notice, so please review it periodically to stay informed about any changes. Your continued use of our services signifies your acceptance of these terms and conditions.
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